Privacy Policy

This website is operated by Hilton Motors Southampton, a garage.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

the personal information we collect about you;
what we do with your information, and
who your information might be shared with.

Who we are

Hilton Motors using the WIX.com platform ('we' or 'us') are a 'data controller' for the purposes of the relevant data protection legislation including the Data Protection Act 2018, the General Data Protection Regulations and any subsequent legislation as appropriate.(i.e. we are responsible for, and control the processing of, your personal information).

What information do we collect?

Personal information provided by you

We collect the following personal information about you when you make an enquiry about our products or services. We also collect personal information when you contact us, send us feedback or post material to our website.

We receive, collect and store any information you enter on our website.

The information we collect may include:

Basic personal details such as your name, address, e-mail address, telephone number,
Additional information regarding your vehicle including the registration, VIN number, service history, any works undertaken, MOT and Tax status of the vehicle.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; and computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

give consent on his/her behalf to the processing of his/her personal data,
receive on his/her behalf any data protection notices,
give consent to the transfer of his/her personal data abroad.

Monitoring and recording communications

We may monitor and record communications with you (such as emails) for the purpose of quality assurance and compliance.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see our website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How will we use the information about you?

We collect information about you so that we can:

identify you,
process your enquiry,
maintaining a service record for your vehicle, conduct research, statistical analysis and behavioural analysis;
carry out customer profiling,
if you agree, let you know about other products or services that may be of interest to you — see 'Marketing’ section below,
detect and prevent fraud,
assessing your application for a product, service or quote,
monitor your use of our website and any response to advertising campaigns.

Where your vehicle manufacturer maintains an electronic service record of your vehicle we may share details of any work with your manufacturer so that an accurate record can be kept.

Marketing

We would like to send you information by email or telephone about products and services which may be of interest to you.

Who your information might be shared with

We may disclose your personal data to:

our agents and service providers;
law enforcement agencies in connection with any investigation to help prevent unlawful activity.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

If you do not wish for the above obligatory transfers to take place, you must advise this as the point of providing the data. Please note that this may prevent us from being able to provide the goods or services requested. Where this is the case you will be given the option of how you wish to proceed.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

we store your personal data on secure servers.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

email, call or write to us (see ‘How can you contact us?’ below);
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information you want a copy of.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

email, call or write to us (see ‘How can you contact us?’ below);
let us have enough information to identify you (e.g., registration details), and
let us know the information that is incorrect and what it should be replaced with.

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

email, call or write to us (see ‘How can you contact us?’ below).
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill).

Right to restrict processing and to be forgotten

Where your details are no longer needed to perform our contractual obligations, you have the right to restrict how we use your data, including to request that we delete any or all personal data we hold on you. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have.

If you would like to do this, please:

email, call or write to us (see ‘How can you contact us?’ below). All other updates will take place within 7 working days.
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill).

Right to transfer your data

Where data is processed automatically you have the right to request that we provide a copy of the data in a commonly read format to another controller. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have.

If you would like to do this, please:

email, call or write to us (see ‘How can you contact us?’ below). All other updates will take place within 7 working days.
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill).

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to hilton.motors@btconnect.com or write to us at Hilton Motors, Bond Road Garage, Bitterne Park, Southampton, SO18 1 LH, or call us on 02380555600.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.